Dig The Earth offer free delivery within the UK.
All orders over £10 are shipped via Royal Mail Signed For First Class or courier. These are 'signed for' services to ensure that your order arrives safe and sound. All orders under £10 are sent via standard Royal Mail First Class.
We take pride in offering great customer service and efficient delivery. We aim to dispatch all standard items within 3 working days and get your order to you within 5 working days, in busy periods this may take a little longer so please allow up to 7 working days from ordering for delivery. We do everything we can to meet the delivery times specified. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Personalised and bespoke items may take longer to produce and dispatch, you will be given an approximate delivery time when we acknowledge your order.
We also offer international delivery, this is shipped via Royal Mail Airmail and is charged at a standard £3 per order.
We are sure that you'll love your Dig The Earth purchases, but if you are at all dissatisfied we will offer you a full refund or exchange, provided that the item is returned unopened in its original packaging within 28 days of receipt of the order.
Please include a note of your order number and any other relevant exchange/refund details in the parcel.
Customers are responsible for the cost of returning the item. It is suggested that you return items by recorded delivery or that you obtain proof of postage as we cannot be held responsible for items that are lost or damaged during return transit.
All refunds will be processed upon receipt of your order.
Personalised and bespoke items are non-returnable unless they have been damaged in transit.